Terms of Service, Go Well Services

These terms explain how Go Well Services provides counselling and how you may use this website. They sit alongside the working agreement we make together at the start of counselling, and our Privacy Policy. Please read them before booking.

1. In a crisis, this service is not for emergencies

Counselling with Go Well Services is a planned, appointment-based service. It is not an emergency or crisis service, and messages are not monitored around the clock.

If you or someone else is in immediate danger, or you are thinking about ending your life, please get urgent help now:
• Emergency services, call 999
• Samaritans, call 116 123 free, any time, day or night
• NHS 111 (option 2 for mental health) or your GP
• Text SHOUT to 85258 for a free 24/7 text-support service

2. About the service

Go Well Services is the counselling practice of Lydia Nightingale (BA Hons, Dip, MBACP), a person-centred counsellor working in Uxbridge and online across the UK. Counselling is a supportive, talking-based relationship. It is not medical treatment, psychiatric care or a diagnostic service, and it does not replace advice or treatment from your GP or another qualified health professional.

Counselling cannot guarantee a particular outcome. Lydia will work with you ethically and to the best of her training and experience, but the work depends on many factors, and progress varies from person to person.

3. Getting started

The usual first step is a free, no-obligation 20-minute telephone session, to talk through what you're looking for and whether you and Lydia are a good fit. There's no commitment on either side.

If you decide to begin counselling, we agree a working agreement at the first session covering practical arrangements, confidentiality and how we'll work together. Where that agreement covers the same ground as these Terms, the working agreement governs the clinical relationship between you and Lydia.

4. Sessions, fees and payment

Session length & format. Sessions are normally 50 minutes for one-to-one work and 60 minutes for couples, in person in Uxbridge, by phone, or online by video.
Fees. £70 for an individual session and £95 for couples.
Session packages. A five-session package is available for £325 (individual) or £450 (couples), saving £25. A package is paid for in full at the outset, and all five sessions are used within 10 weeks of payment.
Payment. Payment is arranged with Lydia and is due for each session as agreed in your working agreement.
Reviews. We'll review how the work is going from time to time, and you're free to end counselling whenever you choose.

5. Cancellations and missed appointments

Your session time is reserved especially for you. If you need to cancel or rearrange, please give as much notice as possible.

Cancellation policy. Sessions cancelled with at least 2 days' notice for online or telephone appointments, or 5 days' notice for in-person sessions in Uxbridge, are not charged. Sessions cancelled with less notice, or missed without notice, may be charged for. We'll always try to be reasonable about genuine emergencies.

6. Online and telephone sessions

If we work online or by phone:

Please join from a private, quiet space where you won't be overheard or interrupted, using a reliable internet or phone connection.
Sessions are held over a secure video link; Lydia will send joining details in advance.
If the connection fails, we'll agree how to continue or reschedule.
Sessions are not recorded by Lydia, and you should not record them without agreement.

7. Confidentiality

What you share is treated as confidential, in line with the BACP Ethical Framework. There are limited, important exceptions, for example where there is a serious risk of harm or where the law requires disclosure. These are explained in full in our Privacy Policy, section 5, and in your working agreement.

8. Professional standards

Lydia is a registered member of the British Association for Counselling and Psychotherapy (BACP) and works to its Ethical Framework, and is a member of the Black, African and Asian Therapy Network (BAATN).
She receives regular clinical supervision, as required for ethical practice.
The practice holds professional indemnity insurance, as required for ethical practice.

If something isn't right. If you're unhappy with any part of the service, please tell Lydia first. Most things can be resolved by talking them through. If a concern can't be resolved, you can raise it with the BACP, which has a professional conduct process.

9. Using this website

The content on this website is provided for general information only. It is not counselling, medical or legal advice, and it should not be relied on as a substitute for a consultation with an appropriate professional.

We aim to keep the information accurate and up to date, but we can't guarantee it is complete or error-free.
The site may link to other websites; we aren't responsible for their content.
Please don't use the site unlawfully or in any way that could damage it or disrupt others' use of it.

10. Intellectual property

The content of this website, including the text, design, images, and Lydia's poetry and other creative work, is protected by copyright. It belongs to Lydia Nightingale, apart from anything used here with someone else's permission. You're welcome to read it and to share links to it, but please don't copy, reproduce or republish it without permission.

11. Liability

Nothing in these terms limits any liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, Go Well Services is not liable for any loss arising from your use of this website, or from general information on it being used as a substitute for professional advice. The counselling service itself is provided with reasonable skill and care in line with the BACP Ethical Framework.

12. Governing law

These terms, and any dispute arising from them or from counselling provided by Go Well Services, are governed by the law of England and Wales, and subject to the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. The "last reviewed" date at the top shows when they were last checked. Changes affecting current clients will be discussed with them directly.

How this page was prepared. These terms were drafted with AI assistance and are provided for review. They are not legal advice and are not yet in force. Lydia and a qualified adviser should confirm the bracketed details and approve the wording before publication.